Anti-Spam Policy

The sending of SPAM will not be tolerated under any circumstances. SPAM is understood as any unsolicited email that does not comply with international Opt-In regulations. The hourly sending limit per domain will depend on the plan you've chosen. If you send significantly more than that, you may need to contact us to provide you with an appropriate solution.

If you manage email lists, you must adjust the sending method or acceleration to send 1 email every X seconds (to avoid exceeding the hourly limit). This way, you can respect the hourly sending limit of your plan.

If you don't adjust the sending acceleration, our server will attempt to send your entire list in a second, which is not possible in our shared hosting environment. This would place a heavy load on our server and result in poor performance, potentially affecting all websites hosted on that server.

It is Webzi's responsibility to keep the servers running smoothly, so we will terminate this activity, and your account may be suspended.

In the event that one or more of our IP addresses are blocked due to spam sending, the customer commits to paying for the damages incurred and any expenses necessary to remove the block, in addition to compensation for our affected customers.

If an email account is compromised by an attacker and starts sending unwanted emails, our monitoring team reserves the right to immediately change the password for that account and notify the customer. If the issue persists on more than 3 occasions, we reserve the right to permanently suspend your account.

Incoming SPAM Protection

Currently, our cPanel services offer email filtering options where each customer can block unwanted senders. However, if spam becomes excessive, you may need a specialized Anti-Spam solution: Webzi Antispam by Spam Experts.

Report Abuse

If you want to report any abuse of our infrastructure, please fill out the following form: Abuse Report Form.