Reseller Account Policies
Resellers or distributors of our services are responsible for the technical support of their own clients.
If one of the clients of our distributors contacts Webzi directly, we reserve the right to NOT provide service until the reseller takes responsibility for them.
The content and use of the infrastructure of the hosting plans stored in a reseller plan are the responsibility
of our distributor and are subject at all times to the application of our terms and conditions.
Webzi will not contact, promote, or deal with any client of one of our distributors or resellers, except in the following cases:
- When the distributor or reseller has been uncommunicative for more than 7 days and there is no response to our tickets or calls
- When the end user of the hosting service openly expresses their need to transfer their services directly to Webzi
- When there is a domain dispute that, as marked by the Domain Administration Policy, requires us to intervene
- When the end user (unaware of the relationship between Webzi and the distributor) directly hires a service at Webzi with the purpose of transferring it. In this case, it will be necessary for the client to have access to the administration of their domain and hosting plan; otherwise, our team will not be able to provide any support to the user.
In the event that Webzi needs to take over a hosting account or domain justified by any of the scenarios previously described, Webzi reserves the right to rename the domain in question within the WHM/cPanel of our reseller in order to avoid conflicts in services.